Terms of service

Terms of Service

Effective Date: May 23, 2025

Welcome to Truvaan. These Terms of Service ("Terms") govern your use of our website truvaan.com (the "Site") and the purchase of products from our store. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General Use

You agree to use the Site only for lawful purposes. You are responsible for maintaining the confidentiality of your account credentials and all activity under your account. Truvaan reserves the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Descriptions and Availability

We make every effort to ensure product information, including pricing and availability, is accurate. However, errors may occur, and we reserve the right to correct them and update information at any time without notice. Availability is subject to change without liability to you.

3. Orders and Payments

By placing an order on our Site, you agree that all billing and shipping information provided is complete and accurate. Orders are not considered accepted until they are processed and confirmed. We reserve the right to cancel or refuse any order. All prices are listed in USD. Payments must be received in full before an order is shipped.

4. Shipping

Our shipping practices, estimated delivery times, and international policies are outlined in our Shipping Policy. Shipping times are estimates only and are not guaranteed. We are not responsible for carrier delays.

5. Returns and Refunds

Our return and refund process, including eligibility and instructions, is described in our Return & Refund Policy. Return requests must be submitted within 30 days of delivery. We do not accept unauthorized returns or buyer’s remorse returns.

6. Intellectual Property

All content on this Site, including logos, text, product images, and design elements, is the property of Truvaan, LLC or its partners and is protected under applicable intellectual property laws. Unauthorized reproduction or use is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Truvaan disclaims liability for any indirect, incidental, or consequential damages resulting from your use of the Site or purchased products. Our liability is limited to the amount paid for the product(s) in question.

8. Privacy

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. Updates will be posted to this page with the revised effective date. Continued use of the Site after changes are posted constitutes your agreement to the revised Terms.

10. Contact Information

If you have any questions regarding these Terms, please contact us at:
Email: support@truvaan.com
Mailing Address:
Truvaan, LLC
2330 Pasadena Blvd,
Pasadena, TX 77502, USA